TERMS AND CONDITIONS

I. HOW TO SHOP

You don't need registration, if you want to make an order. However, if you decide to register, you will gain access to to all your order history and you won't have to type in your address everytime.

II. PAYMENT

Payment via PayPal - you can pay with your credit card or your PayPal balance. You don't need a registration with PayPal, just follow the instructions. After you submit your order, you will automatically recieve an email with a summary of your order. You will also get an email confirmation, when we recieve your payment. After that your order will be shipped within three bussiness days.

III. SHIPPING

WORLDWIDE

We ship worldwide via Czech Post, you can choose from Standart registered service od Express mail service:

  • Standart service is cca $8 or 7 EUR. This shipping method has tracking information in some countries (like USA, Germany etc.) once it leaves the Czech Republic. Delivery within the EU takes 1-2 weeks. Delivery to the USA and Canada usually takes 2 weeks. Everywhere else takes delivery 2-4 weeks.
  • Express Mail Service is the fastest delivery possible and has tracking all the way. The price is $35 or 32 EUR and delivery takes 3-7 days.

CZECH REPUBLIC

We accept wire transfer (Fio banka), cash on delivery or PayPal. We ship with:

  • DPD courier for 90,- CZK, cash on delivery is 30,- CZK extra
  • or Zásilkovna.cz for 50,- CZK, cash on delivery is 15,- CZK extra.

SLOVAKIA

We accept PayPal payments and if you choose DPD or Zasilkovna.cz, you can also pay with cash on delivery. Orders can be shipped with either:

  • DPD Courier (250,- CZK or 9 Eur)
  • Zasilkovna.cz (100,- CZK or 4 EUR)
  • Czech Post (150,- CZK or 6 EUR)

IV. EXCHANGE AND RETURNS

Wanna exchange or return and item? Just contact us at info@bubibubities.cz within 7 days after you recieve your order, information about your order and the items you want to return or exchange should be provided. We will let you know how to proceed.

V. COMPLAINTS

There is a 24 month guarantee on every item that has been purchased in bubibubi ties online store. All complaints will be solved according to the valid Czech Commercial Code. In case you have any complaints, please follow these steps:

  • 1. Place the claimed item into a package, enclose the original invoice, attach short description of the defect. Please don't forget to give us your email!
  • 2. Mark the package "COMPLAINT" and send as a registered mail (the price of postage is at buyer's expense) to the following address: 

Anna Sýkorová
Bezrucova 15, 75002 Prerov, Czech Republic

After recieving your item, we will evaluate your claim and inform you about possible solutions via email. 


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