TERMS AND CONDITIONS

I. HOW TO SHOP

You don't need registration, if you want to make an order. However, if you decide to register, you will gain access to to all your order history and you won't have to type in your address every time.

II. PAYMENT

  • with your credit card via payment gateway GoPay
  • PayPal - pay with your credit card or PayPal account
  • cash on delivery (only available for delivery in Czech republic or Slovakia)
  • bank wire (only available for Czech republic)

III. SHIPPING

WORLDWIDE

We ship worldwide via DHL Express, delivery takes 1-3 weekdays. Prices vary according to order size and destination.

  • USA, Canada 
    orders over 58 Euros - DHL Express costs 17 Euros 
    orders under 58 Euros - DHL Express costs 25 Euros
  • Germany, Austria, Poland, Slovakia
    DHL Express costs 19 Euros
  • rest of European Union
    DHL Express costs 23 Euros
  • Australia, New Zealand, Japan, Norway, Serbia, Switzerland
    orders over 58 Euros - DHL Express costs 25 Euros 
    orders under 58 Euros - DHL Express costs 33 Euros

    For other destinations please fill your address in the order process and the prices will be calculated.

You can also opt for standard registered mail via Czech post, but it takes much longer, delivery times are not guaranteed and tracking is not available.

  • Flat rate Standart registered mail is 8 EUR.
    Delivery to Germany and Austria takes 2-3 days.
    Delivery within the EU takes 4-8 days.
    Delivery to the USA and Canada usually takes about 2 weeks.
    Everywhere else delivery takes 2-3 weeks.

CZECH REPUBLIC

You can pay with your credit card (GoPay), wire transfer (Fio banka), cash on delivery. We ship with:

  • DPD courier for 90,- CZK, cash on delivery is 30,- CZK extra
  • or Zásilkovna.cz for 50,- CZK, cash on delivery is 15,- CZK extra.

SLOVAKIA

We accept credit cards and fast bank transfers via payment gateway GoPay. If you choose DPD or Zasilkovna.cz, you can also pay with cash on delivery. Orders can be shipped with either:

  • DPD Courier (150,- CZK or 9 Eur)
  • Zasilkovna.cz (100,- CZK or 4 EUR)
  • Czech Post (150,- CZK or 6 EUR)

IV. EXCHANGE AND RETURNS

Need to exchange or return and item? Just contact us at info@bubibubities.cz within 7 days after you receive your order, information about your order and the items you want to return or exchange should be provided. We will let you know how to proceed.

V. COMPLAINTS

There is a 24 month guarantee on every item that has been purchased in bubibubi ties online store. All complaints will be solved according to the valid Czech Commercial Code. In case you have any complaints, please follow these steps:

  • 1. Place the claimed item into a package, enclose the original invoice, attach short description of the defect. Please don't forget to give us your email!
  • 2. Send as a registered mail (the price of postage is at buyer's expense) to the following address: 

Anna Sykorova
Bezrucova 15
75002 Prerov
Czech Republic

After receiving your item, we will evaluate your claim and inform you about possible solutions via email. 


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